Terms of Service

These Terms of Service ("Terms") are an agreement between you and Invoxion AI Solutions ("Invoxion", "we", "us"), a South African business based at 39 Niven Avenue, Douglasdale, Johannesburg, South Africa. They cover your use of CreatorMargin AI (the "App") and the website creatormargin.invoxion.com (the "Website").

By installing or using the App, you agree to these Terms. If you install the App for a business, you confirm that you are authorised to accept these Terms on its behalf. In these Terms, "you" means that business.

CreatorMargin AI is an app for Shopify stores. It reads a store's orders and products and credits each sale to a creator through a discount code that you have confirmed. It then shows contribution profit: sales minus product costs, discounts, refunds, creator commission and the expenses you record. It shows this by creator, campaign, product and social platform.

The App also includes Commission Safety, Campaign Preflight, CreatorMatch AI (creator discovery), an AI Profit Assistant, AI outreach drafts and alerts.

Contribution profit is not net profit. It doesn't include costs the App doesn't know about, such as rent, salaries, taxes or Shopify fees, unless you record them as expenses.

• You need a Shopify store to use the App. Your use of Shopify is also governed by Shopify's own terms.
• The App is for business use only. You must be at least 18 years old.
• You are responsible for the staff you give access to the App and for what they do in it.

You agree that:

• Inputs. The App's figures depend on the data in your Shopify store and the information you enter. This includes unit costs, the creator codes you confirm, commission rates and expenses. Keep them accurate.
• Decisions. You make your own business, pricing and commission decisions. The App supports those decisions but does not make them for you.
• Creators. Your relationships with creators are your responsibility. That includes agreements, payments, tax, and the advertising disclosure rules that apply to sponsored content where you sell.
• Outreach. The App never contacts creators. If you send an outreach draft, you send it yourself, and you are responsible for following the law and each platform's rules on unsolicited messages and personal data.
• Personal information. You have a lawful basis for the personal information you enter or ask the App to process. That includes information about your customers and the creators you add.

• Plans. The App is offered on these plans. The App's plan page in Shopify always shows the current plans and limits.
  • Starter, $79 USD a month: up to 10 creators, 3 active campaigns, 100 AI Assistant questions a month, 5 CreatorMatch discoveries a month (up to 20 creators each) and 10 AI outreach drafts a month.
  • Growth, $199 USD a month: up to 50 creators, unlimited campaigns, 500 AI Assistant questions a month, 30 CreatorMatch discoveries a month (up to 50 creators each) and 100 AI outreach drafts a month.
• Free trial. Each plan includes a 14-day free trial. Shopify starts billing when the trial ends unless you uninstall the App first.
• Billing through Shopify. You choose and approve your plan on Shopify's plan page. Shopify bills you as part of your Shopify invoice, and Shopify's billing terms apply. We don't collect or store payment details.
• Changing or cancelling. You can change plans on the App's plan page. To cancel, uninstall the App. Charges already billed are not refundable, except where the law requires a refund or where we agree to one in writing.
• Limits. Monthly allowances reset each billing month. Unused allowances don't carry over. When you reach a limit, that feature pauses until the next month or until you upgrade.
• Price changes. We will give you at least 30 days' notice of any price increase, through the App or by email. The new price applies from your next billing period after the notice ends.
• Taxes. Prices exclude taxes. Shopify may add applicable taxes to your invoice.

• AI Profit Assistant. The Assistant answers using the figures the App has calculated for your store, and is instructed not to invent figures. AI can still misread a question or explain something poorly. Check the figures in the App before acting on an answer.
• CreatorMatch. CreatorMatch searches public web pages. Creator details such as follower counts, engagement and rates can be incomplete or out of date. Where a figure couldn't be confirmed from a source, the App leaves it blank instead of estimating it. Match scores and suggested commissions are guides, not guarantees of a creator's performance.
• Outreach drafts. These are suggestions. Review and edit them before sending.
• Not professional advice. Nothing in the App is financial, tax, accounting or legal advice.

The AI features rely on a third-party AI provider, described in our Privacy Policy.

You must not:

• use the App in breach of the law or of Shopify's terms;
• try to access another store's data, or probe, scan or overload the App;
• reverse engineer, copy or resell the App, or build a competing product from it;
• use the App or CreatorMatch to harass, spam or profile individuals, or to collect personal contact details; or
• get around plan limits or security controls.

We may suspend access if we reasonably believe you are breaking these rules. Unless there is an urgent risk, we will tell you first.

• Ownership. You keep all rights to your store's data and the information you enter.
• What we may do with it. You let us use that data only to provide, secure and support the App for you.
• Privacy. Our Privacy Policy explains what we collect, why, and how long we keep it. Where we process personal information on your behalf, we do so only on your instructions and as described there.
• After you uninstall. We delete your store's data about 48 hours after you uninstall, when Shopify asks us to. If you want a copy, export your reports before uninstalling.

We own the App, the Website, and their software, design and content. These Terms give you a limited, non-exclusive, non-transferable right to use the App for your own store while you have it installed. They don't transfer any ownership to you.

If you send us feedback or suggestions, we may use them without any obligation to you.

The App depends on services we don't control, including Shopify, Amazon Web Services and OpenAI. Their outages, changes or limits can affect the App. We are not responsible for third-party services. Your use of Shopify is governed by Shopify's terms.

We work to keep the App available and accurate, but we don't promise it will be uninterrupted or error-free.

We may improve, change or remove features. If we remove a major feature of your paid plan, we will give you reasonable notice. You may then cancel.

To the extent the law allows, the App and the Website are provided "as is" and "as available". We make no warranties beyond those set out in these Terms, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

We don't guarantee any particular financial result.

To the extent the law allows:

• we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill; and
• our total liability for all claims relating to the App or these Terms is limited to the fees you paid for the App in the 12 months before the claim arose.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud.

You agree to compensate us for claims by third parties, and for related reasonable costs, that arise from:

• your breach of these Terms;
• your relationships with creators or customers; or
• the outreach you send.

• You can stop using the App at any time by uninstalling it.
• We may end these Terms or suspend your access if:
  • you materially breach them and don't fix the breach within 14 days of our notice;
  • the law requires it; or
  • we discontinue the App, in which case we will give you at least 30 days' notice.

Sections 3, 7, 8 and 11 to 16 continue after these Terms end.

We may update these Terms. We will post the new version on this page and update the date at the top. We will give installed merchants at least 30 days' notice of material changes.

If you keep using the App after a change takes effect, you accept the updated Terms.

These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa, sitting in Johannesburg, have exclusive jurisdiction over any dispute, except where the law of your country gives you the right to bring a claim locally.

Before starting legal proceedings, please contact us so we can try to resolve the issue informally.

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the App.
• Severability. If a court finds part of these Terms unenforceable, the rest stays in effect.
• Waiver. If we don't enforce a right, we haven't given it up.
• Transfer. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of our business.

Invoxion AI Solutions
39 Niven Avenue, Douglasdale, Johannesburg, South Africa

Email: creatormargin@invoxion.com